Major Accounts Client Manager - North of England or Southeast -Hybrid Working)
Posted: 16 June 2023
Job description
We are very pleased to be working again with this very reputable and professional insurance company who are seeking a Major Accounts Client Manager. Our client has maintained a reputation as one of the best property casualty insurers in the industry for over 160 years.
Ideally you will be situated either in the North of England, or Southeast Regions. The company offers a hybrid work location model which is designed to support flexibility.
What Is the Opportunity?
They are looking for a Client Manager to be responsible for the communication, marketing and delivery of the company’s customer proposition to their largest corporate clients. In this role you will be involved from early engagement of the client, to ‘on boarding’, all the way through the policy cycle up to and past the renewal process. You will act as the key conduit between the Client and the company’s account team, co-ordinating and driving all aspects to ensure that they fulfil their service commitments.
Primary Job Duties & Responsibilities
- Handle an allocation of client’s, responsible for delivering the value proposition to these customers throughout their tenure with the company.
- Implement effective internal and external communications around the strategy (account level) and new value initiatives for corporate business.
- Support the internal communication programme around corporate business to assist each Branch in understanding the proposition.
- Identify stakeholders for each corporate business account and develop / manage a robust internal communication plan.
- Brand promotion at corporate business team, business development manager and Branch level.
- Co-ordinate the development of the customer proposition, leading to wins and helping to secure retention.
- Identify opportunities to enhance the value proposition and make recommendations for development.
- Support Business Development Managers so that they can be advocates of the corporate business proposition.
- Create long term, trusted relationships with the customer.
- Collaborate with underwriters and business development managers to identify and grow opportunities.
- Monitor and report on performance and trends on your specific accounts
- Co-ordinate internal and external professions to analyse and identify trends (claims, below-deductible incident data, risk improvement, emerging risks etc.)
- Support the team to understand, embrace and effectively deliver on the corporate business proposition to ensure full customer satisfaction.
- Raise awareness of multi-channel products and services e.g. on-line, on-demand, on-site
- Operate as the lead point of contact for any and all matters specific to the account
- Develop and deliver solutions according to customer needs and objectives.
Minimum Qualifications
- Significant experience working in Property and Casualty insurance.
- Experience managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures as required.
Job Specific Technical Skills & Competencies
- Able to manage and prioritise activities appropriately.
- Advanced ability to communicate effectively verbally and in writing.
- Advanced presentation skills.
- Intermediate project management skills, with ability to manage multiple projects simultaneously, within tight timeframes.
- Intermediate problem-solving skills.
Dependent on experience, the basic salary is quite varied and could range between £70k to £100K plus, and with excellent additional staff benefits in addition.
If you would like to find out more regarding this opportunity, please contact Andy Baker on 07834 596414/0113 4931720, or email andy@cryerbaker.co.uk
