Claims Technician - Rayleigh - (Some Hybrid Working)

Posted: 29 June 2022

Job description

An excellent new opportunity has arisen as Commercial Claims Technician/Executive working for a Global market leading company who offers an unrivalled high level of service to the clients they work with.

This opportunity would suit individuals who have previous claims experience either in personal lines or commercial claims.

Working within their Rayleigh operation, you will be working with an experience team of Claims Technicians. Ideally you will have worked within a broking or insurance company environment, however they may consider someone from a commercial account handler background.

It is not necessary to have previous experience withing the following sectors as full on the job training with be provided, however, you will need to be comfortable dealing with a diverse range of niche/speciality commercial claims such as - Marine, Property, US & International Property, Energy, Power, Construction, Specie, Aviation, Casualty, US & International Casualty, A&H, Life Science, Healthcare, Cyber, Financial Products, Reinsurance (Treaty & Facultative) including FNOL.

Working within the speciality claims team would mean you’d be dealing with some complex and large claim losses so it is a really interesting and diverse role and environment that you would be working in.

This opportunity will require you to be able to communicate effectively at all levels, resolve complicated issues and be able make key decisions and implement them. The job profile will would involve dealing with claims from cradle to grave and taking accountability for everything you do.

PRINCIPLE ACCOUNTABILITIES

• Process and issue FNOL to all markets, handle and send to client
• Carry out claim management activities, including activities such as issuing claim settlement, fee settlement where required, summary-checking policy document and cover, checking limits, deductible
• Handle all the query management with the Customer Claims teams
• Handle Claim payments, including reinsurance payments and recoveries
• Process all ECF and Non-ECF Claim agreement processes with London Market Bureau and Non-Bureaux markets and relevant stakeholders
• Process Reinsurance Claims (LORS/ Limit reinstatement)
• Deliver loss summary and analysis
• TPA management and administration
• Deliver relevant service levels per the pre-defined Customer Service Level Agreement
• Day to day mentoring and oversight of Claims Trainees
• Day to day interaction with team members to review and provide guidance on exceptions
• Support with UAT of new technology

KEY SKILLS

• Exceptional communication skills
• Attention to detail
• Analytical and problem-solving skills
• Planning and organising
• Resource management
• Ability to mentor and motivate others

There’s a huge scope to develop within as the team as it grows and therefore the opportunity for career progression.

Initially this would be 2 days a week working within the office, however within 3 to 6 months they would accommodate home working if preferred or a mixture both.

Basic salary is dependent on experience which ranges from £25k to £35k plus excellent staff benefits.

For further information please contact Andy Baker on 07834 596414/0113 4931720 or email andy@cryerbaker.co.uk